Terms and Conditions

Sep 14, 2023

GENERAL

1. By paying a deposit, you are committing to studying the full length of your course. Should your plans change i.e., finish earlier than intended, no refunds on tuition fees will be given.
   1. Course fees must be paid before the course is started. 
   2. In order to take advantage of a cheaper price bracket, any student wishing to extend their course must inform ICE within the first two weeks of study.
   3. Courses will only take place if justified by demand.  If a course is cancelled by ICE and a student is unable to attend a replacement course, a refund of course fees will be made minus the cost of the course already studied.
   4. All students must tell reception of any change of address, email or telephone number.

 REFUNDS & CANCELLATIONS (Non-Visa Student)

1. In the event of a cancellation by a non-visa student booking in advance, for whatever reason, the following will apply:
   1. Cancellations must be made in writing and proof of writing must be provided by the student.
   2. Where a course is cancelled more than 14 days before the course start date, a full refund of course fees minus registration fee will be given.
   3. Where a course is cancelled less than 14 days and more than 7 days before the course start date, 25% of course fees will be retained by the school.
   4. Where a course is cancelled less than 7 days before the course start date, 50% of the course fees will be retained by the school.
   5. Where a cancellation is received once the course has started, refunds will only be given at the discretion of the Director. 
   6. 48 hours’ notice of cancellation is required for 1-to-1 lessons or full payment will be charged.
   7. Cancellations must be received within the working hours of 9am – 5pm. Cancellations received outside working hours will not be processed until the next day.
   8. Refunds will be paid within four weeks of a student providing ICE with bank details. The payment must be returned via the same method that was used to make the payment. i.e., to the same credit card or the same bank account.

REFUNDS & CANCELLATIONS (Visa Student)

1. A refund will only be granted in the event of a visa refusal. No refund will be given if a student changes their plans after ICE have provided a visa letter.
2. In the event of an application based on false documentation of any kind, no refund will be given.
3. In the event in which a visa is granted later than desired, no refund will be given to a student whose course has to be shortened as a consequence.
4. Students must send the letter to us within 30 days of the refusal to qualify for a refund. Possible banking fees must be borne by a student.
5. Where a refund has been granted, the deposit paid will be refunded minus the administration fee on receipt of an original visa refusal letter. The level of administration fee will be communicated to the student in advance of the booking by email. 
6. To avoid any possibility of money laundering, refunds can only be made by bank transfer to the same account or Flywire or to the same credit card from which the payment was made.
7. Overseas students are reminded that they must comply with the Home Office regulations on immigration.
8. Refunds will be paid within four weeks of a student providing ICE with bank details. The payment must be returned via the same method that was used to make the payment. i.e., to the same credit card or the same bank account. 
9. Where a student has taken out the Guard.me insurance policy, in the event of a visa refusal, students should seek a refund through Guard.me. No fees will be refunded by the Islington Centre for English.

 HOLIDAYS

1. There can be no changes of course dates with less than 2 weeks’ notice. A student may organise a replacement class within the same week if acceptable to the teacher and reception.
2. For all courses up to and including 6 weeks’ duration, holidays can only be booked on the day of enrolment. It is not permitted to book a short course and then book a holiday (with or without 2 weeks’ notice) and replace the lessons lost.
3. For courses of 7 weeks or more duration, holidays can be booked with a holiday application submitted 2 weeks in advance of the holiday period requested.
4. Students are entitled to 2 weeks holiday per 12 weeks of study.  This must be arranged a minimum of 2 weeks in advance. 
5. All students must take 2 weeks holiday during Christmas break when the school is closed (generally from the last Friday before Xmas to the 1^st Monday in January). The students booking 36 weeks or more must take 2 weeks of their holiday allowance in the summer months of June, July or August.
6. If a student is sick and wishes to replace lost lessons, he/she must present a doctor’s note to reception. However, a student may be permitted to informally replace a lost lesson in the same week with the permission of his/her teacher as long as the maximum class size is not exceeded as a result.

BEHAVIOUR

1. The Directors reserve the right to expel a student if they do not fulfil the above requirements or for behaviour disruptive to the general conduct of the Centre.  In such cases no refund of fees will be given.

 DECLARATION    

I have read, understood, and agreed to the Terms and Conditions above.

Sign: _____________________

Print Name: ____________________

Date: ____________________

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